FAQ
answers to your questions

Certainly, Check the Tasting page, and once you've chosen the wine cellar you want to visit, choose the tasting that's right for you, entering the date, the number of participants and the language. Fill out the form with your details and make the payment to confirm the reservation. You will receive a confirmation e-mail and, attached, a voucher with the summary data of your booking.

You can pay with the main credit cards (Mastercard, Visa, Maestro, Diners Club, JBC, masterpass). Transaction security is guaranteed through the use of the most advanced security technologies and data encryption (SSL).

Yes, if the tasting chosen includes a vineyard tour, it is advisable to wear comfortable shoes.

Yes, our estates are equipped with an internal car park where you can safely leave your vehicle.

At Donnafugata, small-legged friends are welcome, as long as they are inside a pet carrier.

Yes, for children under 18, who accompany adults during the guided tour, a service is provided to replace the tasting which includes a juice (at all times of the tastings) and a sandwich (during tastings at 13.00 in Marsala; during tastings at 12.00 and 21.00 in Pantelleria). When booking, enter the number of minors present in the appropriate field (click here for the booking form). The service dedicated to minors, in place of the tasting, is free.

Yes, for each tasting we have provided alternative combinations for vegetarians, vegans and celiacs. Remember, when filling in the booking form (click here), to enter, as a note, the number of vegetarians, vegans or celiacs.

At our winehouses you can pay in cash or with the main credit cards (Bancomat, Mastercard, Visa, Maestro, American Express, Diners Club, JBC).

Certainly. It is a service that we have available. Please check in the appropriate table to see the countries to which it is possible to ship and the relative shipping costs.

Yes, purchases are shipped via DHL courier. If the bottles arrive damaged, write as soon as possible to visitare@donnafugata.it with the details of the shipment (name, surname) and we will arrange the replacement.

Donnafugata delivers the products purchased in Italy within 7 working days of receiving the order. Orders are shipped by DHL courier from Monday to Friday.

You can take advantage of our shipping service by purchasing at least six bottles.

With our service we can ship to Italy, to the EU (except for the following states: Switzerland, Norway) and to the USA (except for the following states: Alabama, Arkansas, Illinois, Kentucky, Mississippi, New Hampshire, North Dakota, South Carolina, South Dakota, Utah, West Virginia, Wisconsin). We do not ship to other countries.