FAQ
answers to your questions

COVID-19 ANTI-CONTAMINATION SAFETY STANDARDS

Starting from July 1st, Donnafugata is reopening the doors of the Historic Cellars of Marsala and the Estates of Randazzo and Pantelleria, to welcome back its winelovers in complete safety.

Our priority is to guarantee an exclusive and relaxed food and wine experience. For this reason we are implementing a strict protocol in full compliance with all safety and hygiene regulations.

The safety protocol provides for the following:

Access to the winery will be limited to small groups.

Guests may enter Donnafugata premises if they are aware that they do not have symptoms of influenza, a temperature above 37.5°C or other symptoms of respiratory infection (in compliance with the Authority's provisions requiring them to inform the family doctor and the Health Authority, staying at home).

Access will not be allowed in cases where, in the 15 days prior to the visit, symptoms of influenza have been shown or contact has been made with people who have tested positive for COVID-19 or who come from areas at risk according to WHO guidelines.

Access to Donnafugata's premises will be allowed only if the person is wearing the appropriate mask, which must be worn correctly for the entire duration of the visit. In the event that you do not have one, we will provide you with disposable masks with adequate safety features.

Suitable hand sanitizers will be provided at the entrance and during the itinerary.

You will be asked to follow the guide's instructions and to maintain, at all times during the visit, a minimum distance of at least 1 metre from the other participants.

The tastings will be guaranteed and carried out upon reservation, with single-seat, spaced out and with food pairing (where applicable) in single portions.

Finally, we remind you that there will be periodic sanitization of the rooms, spaces and seating.

On August 10th, on the occasion of Calici di Stelle (Goblets of Stars), Donnafugata renews the annual appointment, at the Vittoria Estate, to welcome back its winelovers in complete safety.

Our priority is to guarantee an exclusive and serene enogastronomic experience. For this reason we are implementing a strict protocol in full compliance with all safety and hygiene regulations.

The safety protocol provides for the following:

You can enter Donnafugata's internal and external areas if you are aware that you do not have flu symptoms, temperature over 37.5°C or other symptoms of respiratory infection (in compliance with the provisions of the Authority that require you to inform your family doctor and the Health Authority, staying at home).

You can access Donnafugata's internal and external environments if in the 15 days prior to the visit you have not shown flu symptoms, have not come into contact with subjects who tested positive for COVID-19, and do not come from areas at risk according to WHO indications.

Access to Donnafugata's internal and external areas will be allowed only if you are wearing the appropriate mask, to be worn correctly for the entire duration of the event, except when you are seated at your table for wine tasting. In case you do not have them, we will provide you with disposable masks with adequate safety features.

At the entrance and during the route, suitable hand sanitizers will be provided.

You will be asked to follow the indications of Donnafugata's staff and to maintain, at all times during the event, a minimum distance of at least 1 meter from the other participants.

The access to the event is guaranteed only after online booking and the wine-food tasting will take place with individual and well spaced seating.

Finally, it should be remembered that there will be periodic sanitization of the rooms, environments and seating.

General standards of behavior for visitors:

Visits to the vineyard and movements around the estate are allowed only if they are accompanied by Donnafugata staff. 

Access to the table is allowed only if accompanied by Donnafugata staff. 

The use of the mask is always mandatory, except when you are sitting at your own table for wine tasting.

All visitors are kindly requested to always follow the Donnafugata staff's instructions.

In the event of an emergency (fire, natural disaster) stay calm, do not move away from your accompanying person, follow the instructions given by the guide and use the escape routes indicated by the appropriate signs.

Certainly, Check the Tasting page, and once you've chosen the wine cellar you want to visit, choose the tasting that's right for you, entering the date, the number of participants and the language. Fill out the form with your details and make the payment to confirm the reservation. You will receive a confirmation e-mail and, attached, a voucher with the summary data of your booking.

You can pay with the main credit cards (Mastercard, Visa, Maestro, Diners Club, JBC, masterpass). Transaction security is guaranteed through the use of the most advanced security technologies and data encryption (SSL).

Yes, if the tasting chosen includes a vineyard tour, it is advisable to wear comfortable shoes.

Yes, our estates are equipped with an internal car park where you can safely leave your vehicle.

At Donnafugata, small-legged friends are welcome, as long as they are inside a pet carrier.

Yes, for children under 18, who accompany adults during the guided tour, a service is provided to replace the tasting which includes a juice (at all times of the tastings) and a sandwich (during tastings at 13.00 in Marsala; during tastings at 12.00 and 21.00 in Pantelleria). When booking, enter the number of minors present in the appropriate field (click here for the booking form). The service dedicated to minors, in place of the tasting, is free.

Yes, for each tasting we have provided alternative combinations for vegetarians, vegans and celiacs. Remember, when filling in the booking form (click here), to enter, as a note, the number of vegetarians, vegans or celiacs.

At our winehouses you can pay in cash or with the main credit cards (Bancomat, Mastercard, Visa, Maestro, American Express, Diners Club, JBC).

Certainly. It is a service that we have available. Please check in the appropriate table to see the countries to which it is possible to ship and the relative shipping costs.

Yes, purchases are shipped via DHL courier. If the bottles arrive damaged, write as soon as possible to visitare@donnafugata.it with the details of the shipment (name, surname) and we will arrange the replacement.

Donnafugata delivers the products purchased in Italy within 7 working days of receiving the order. Orders are shipped by DHL courier from Monday to Friday.

You can take advantage of our shipping service by purchasing at least six bottles.

With our service we can ship to Italy, to the EU (except for the following states: Switzerland, Norway). We do not ship to other countries.